Community Case Feed Salesforce

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Community case feed salesforce.

Gain instant visibility into the timeline of a support case with a flexible feed based layout. I wrote with the help of the community the following apex code to update a case field anytime someone posts to the case feed. For example filter by topic in the case feed view. These are the fields that when updated will show the updates in the feed.

Salesforce has two different desktop user interfaces. This is a great addition for users of case feed because it begins to provide the ability to monitor and measure agent collaboration on a case. Then allow the administrator to create a custom feed filter based on topics. Customise chatter feed tracking.

I ve created a custom report type. It is only possible to report on. The issue i have now is that if someone replies to the feed comment instead of the. Salesforce tower 415 mission street 3rd floor san francisco ca.

Case feed shows a timeline for a case s history and contains a ton of information that s super helpful for resolving cases. Because the case feed view doesn t have the side bar we can t use this integration point correctly with cases. Salesforce trailblazer community search. This would provide a user with a quick view of all chatter updates that were critical to the resolution of a case.

Make the side bar still available when viewing a case would be huge for our organization. The new feature is missing some important capabilities however. We need to be able to notify case owner internal user through an email notification whenever a new case feed post is added to a case by a customer community user external user. Joining the case and case feed objects.

Content of posts in the case. Time estimate about 20 mins topics. Select the case object and you ll see a number of fields enabled for tracking. Unfortunately if you stop the feed tracking it will not only hide the updates from the community feed but also the case feed in your console.

Currently there is only a configuration setting for notifying onwers on new case comments. I couldn t change the default filter for the case feed in the community builder so i created a custom component to show only textpost and contentpost in the case detail page.